SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy outlines how Threadmonk processes and delivers orders placed on our website.

1. Order Processing Time

  • Orders are usually processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing time may vary during sales or high-demand periods.

2. Shipping Time

Estimated delivery time:

  • Metro Cities: 3–5 business days

  • Other Locations: 5–10 business days

  • Remote Areas: Up to 12 business days

Delivery timelines may vary depending on courier partner and location.

3. Courier Partners

We work with trusted third-party courier partners such as:

  • DTDC

  • Delhivery

  • eKart

  • Blue Dart

Courier partner selection depends on service availability in your area.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping may be offered during promotional campaigns.

Shipping charges are non-refundable.

5. Cash on Delivery (COD)

For COD orders:

  • Our team may contact you for confirmation before dispatch.

  • Orders may be cancelled if confirmation is not received.

  • Additional COD charges (if any) will be displayed at checkout.

6. Delivery Delays

Delivery may be delayed due to:

  • Courier service disruptions

  • Natural disasters

  • Government restrictions

  • Incorrect shipping details

  • Unforeseen circumstances

Threadmonk is not liable for delays caused by third-party courier services.

7. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept order

The order may be cancelled and re-shipping charges may apply for re-dispatch.

8. Delivery Completion

Delivery is considered complete when the product is physically received by:

  • The customer, or

  • A person authorized by the customer

Once delivered, Threadmonk is not responsible for loss or damage.

9. Tracking Information

Tracking details will be shared via:

  • Email

  • SMS

  • WhatsApp (if applicable)

Customers can track orders using the provided tracking number.

10. Contact Information

For shipping-related queries, contact:

Email: Abhishek@thethreadmonk.com
Address: ThreadMonk, Tejaji Chowk, 310/1/3, near Shri Naresh Techno Private Limited, Udhyog Nagar, Palda, Indore, Madhya Pradesh 452020