REFUND POLICY
This Refund Policy explains how refunds are processed at Threadmonk.
Please read this policy carefully before making a purchase.
1. General Refund Policy
Threadmonk does not provide cash refunds in most cases.
Refunds, if approved, will be issued in one of the following forms:
-
Store Credit (Threadmonk Wallet)
-
Discount Coupon Code
Refund method will be determined by Threadmonk based on the case.
2. Refund Eligibility
Refunds may be provided in the following cases:
-
Product is damaged or defective (verified by our team)
-
Wrong product delivered
-
Order cancelled by Threadmonk
-
Product unavailable after order placement
All refund requests are subject to review and approval.
3. Refund Process
-
Once the returned product is received, it will undergo quality inspection.
-
If approved, refund will be processed within 7 working days.
-
Customers will be notified via email once refund is issued.
4. Non-Refundable Charges
The following are non-refundable:
-
Shipping charges
-
COD charges (if applicable)
-
Gift wrapping charges
-
Handling fees (if any)
5. Order Cancellation Refund
If an order is cancelled by Threadmonk before dispatch:
-
The full amount (excluding payment gateway charges, if applicable) may be refunded as store credit.
Orders cannot be cancelled once they are in “Processing” or “Shipped” status.
6. Fraud & Policy Abuse
Threadmonk reserves the right to refuse refunds in cases of:
-
Suspected fraudulent activity
-
Excessive return behavior
-
Misuse or abuse of refund policy
7. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
Contact our support team at:8. Contact Information
For refund-related queries, contact:
Email: Abhishek@thethreadmonk.com
Address: ThreadMonk, Tejaji Chowk, 310/1/3, near Shri Naresh Techno Private Limited, Udhyog Nagar, Palda, Indore, Madhya Pradesh 452020
