RETURN & EXCHANGE POLICY

we aim to provide high-quality products. However, if you are not fully satisfied with your purchase, please read our Return & Exchange Policy carefully.

1. Exchange Policy

We offer a 7-day exchange policy from the date of delivery.

To be eligible for exchange:

  • The request must be raised within 7 days of delivery.

  • The product must be unused and unwashed.

  • All original tags must be intact.

  • The product must be returned in original packaging.

Threadmonk reserves the right to reject exchange requests if the product does not meet the above conditions.

2. Non-Returnable / Non-Exchangeable Items

Due to hygiene and safety standards, the following items are not eligible for return or exchange:

  • Masks

  • Boxers

  • Shorts

  • Innerwear

  • Customized or print-on-demand products

These items cannot be exchanged unless received in damaged or defective condition.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Our team will review the case and confirm eligibility for exchange.

4. Reverse Pickup

  • Reverse pickup will be arranged only after approval by our Customer Support Team.

  • In certain locations where reverse pickup is unavailable, customers may need to self-ship the product.

  • Exchange shipping charges may apply depending on the case.

5. Exchange Process

Once we receive the returned product:

  • It will undergo quality inspection.

  • If approved, a replacement product will be dispatched within 5–7 working days (subject to stock availability).

If the requested size or product is unavailable, store credit may be offered.

6. Late or Invalid Requests

Exchange requests may be rejected if:

  • Raised after 7 days from delivery

  • Product shows signs of usage

  • Product is damaged due to customer handling

7. Shipping Charges

  • Original shipping charges (if any) are non-refundable.

  • Additional shipping charges may apply for exchanges.